tag:blogger.com,1999:blog-24339864934022702592024-03-14T20:32:53.245+00:00Very Best Service by verygoodservice.comcustomer service blog dedicated to people and companies offering the very best customer serviceVery Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.comBlogger113125tag:blogger.com,1999:blog-2433986493402270259.post-17884553907119600222024-01-26T14:41:00.000+00:002024-01-26T14:41:42.060+00:00Making Marketing and Customer Service Work Together<h1 style="text-align: left;"> <span style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 1rem;">Making Marketing and Customer Service Work Together</span></h1><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyb7q3ekruvR1LK1t0SWUtOttIhgDQ13PwMVTn5NATMy31kEFv2rfvehQhyphenhyphen5MfGb9Ene9kq6Ze0U_P0vq1DUPNFeSuqLTtEVj4VQzrbDlyNLA4D5EOMuvfRfqVMPrk79PfSgGcdRCMiFOBWtWBgjWTNc2h4Q5RVvhjbRt-JQWOAvMgQ7D0VQnE9d63Ol8/s486/making%20marketing%20and%20customer%20service%20work%20together.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Making Marketing and Customer Service Work Together" border="0" data-original-height="486" data-original-width="486" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyb7q3ekruvR1LK1t0SWUtOttIhgDQ13PwMVTn5NATMy31kEFv2rfvehQhyphenhyphen5MfGb9Ene9kq6Ze0U_P0vq1DUPNFeSuqLTtEVj4VQzrbDlyNLA4D5EOMuvfRfqVMPrk79PfSgGcdRCMiFOBWtWBgjWTNc2h4Q5RVvhjbRt-JQWOAvMgQ7D0VQnE9d63Ol8/w320-h320/making%20marketing%20and%20customer%20service%20work%20together.jpg" title="Making Marketing and Customer Service Work Together" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="font-size: x-small;">Image by DALL·E 3</span></td></tr></tbody></table><br /><p data-sourcepos="3:1-3:309" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"><br /></p><p data-sourcepos="3:1-3:309" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"><br /></p><p data-sourcepos="3:1-3:309" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. But when those excited prospects turn into actual customers, they hit a brick wall at customer service. Confused, frustrated, and frankly, disappointed, they walk away with a sour taste in their mouths.</p><p data-sourcepos="5:1-5:222" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">That is the painful reality when marketing and customer service operate in silos. It is like pouring sugar in your coffee with one hand while adding vinegar with the other. The result? A bitter mess that nobody enjoys.</p><p data-sourcepos="7:1-7:219" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">But it doesn't have to be this way. In fact, when marketing and customer service work together, it's a match made in brand heaven. They become two sides of the same coin, each amplifying the other's success. Here's how:</p><p data-sourcepos="9:1-9:314" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">1. United Voice, Strong Brand: Marketing tells the story, and customer service makes it real. By sharing customer insights and feedback with marketing, you ensure your messaging resonates with real needs and pain points. This creates a consistent brand voice across all touchpoints, building trust and loyalty.</p><p data-sourcepos="11:1-11:374" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">2. Targeted Content, Satisfied Customers: Customer service is a treasure trove of data on what customers love (and hate) about your product. Leverage this knowledge to create targeted content that addresses their concerns and highlights the value you offer. Think FAQs, tutorials, and educational blog posts – content that empowers customers and reduces support tickets.</p><p data-sourcepos="13:1-13:371" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">3. Seamless Onboarding, Happy Advocates: Marketing gets customers through the door, but customer service ensures they stay. By collaborating on onboarding experiences, you can eliminate friction and confusion, turning first-time users into lifelong fans. Think personalized welcome emails, helpful product demos, and proactive outreach from the customer service team.</p><p data-sourcepos="15:1-15:385" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">4. Real-Time Feedback Loop, Constant Improvement: Marketing campaigns live and die by data. But what if you could see how they actually impact the customer experience? By integrating customer support data into your marketing analytics, you get a real-time feedback loop. This allows you to refine your campaigns, optimize messaging, and ensure you're attracting the right audience.</p><p data-sourcepos="17:1-17:321" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">5. Brand Ambassadors Arise: Happy customers don't just stay around, they sing your praises to the world. Customer service interactions are golden opportunities to turn customers into brand ambassadors. Empower your support team to go the extra mile, exceed expectations, and create stories that marketing can amplify.</p><p data-sourcepos="19:1-19:390" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Making marketing and customer service work together is not just about improving efficiency; it is about creating a seamless customer journey that fosters trust, loyalty, and advocacy. It is about breaking down the silos and fostering a culture of collaboration. And the rewards? Stronger brand identity, happier customers, and ultimately, a business that thrives on the synergy of its efforts.</p><p data-sourcepos="21:1-21:190" style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">So, what are you waiting for? Go forth, break down the walls, and unleash the power of your united marketing and customer service team. Your brand (and your customers) will thank you for it.</p>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com2tag:blogger.com,1999:blog-2433986493402270259.post-28201760048519039122023-07-27T10:44:00.004+01:002024-01-26T14:53:40.212+00:00AI powered customer service<h3 style="text-align: left;"><span face=""Google Sans", "Helvetica Neue", sans-serif" style="background-color: white; color: #1f1f1f; font-size: 16px; font-weight: 400; white-space-collapse: preserve;">How AI can improve customer service</span></h3><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"></p><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDjEsGd7aOwwMlEl6RqpphEAJGd_T43rKxB2_YV49_1MSkCKRKEEbpwRb4AF3dXOxXBXnBAlYNB4uJvaYbH4uLKKBIkZCP-vgJPJolxA273Lh7I00r9AJJjeabnW729mQLthjcEx8vWar_-ef92dIYLF7YFKwadHhTTR9ilhNtlmdTW2q51GI0Y4M9aPM/s1024/_a0694ff3-82cb-49e7-bae2-9e121814d9af.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="AI customer service" border="0" data-original-height="1024" data-original-width="1024" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDjEsGd7aOwwMlEl6RqpphEAJGd_T43rKxB2_YV49_1MSkCKRKEEbpwRb4AF3dXOxXBXnBAlYNB4uJvaYbH4uLKKBIkZCP-vgJPJolxA273Lh7I00r9AJJjeabnW729mQLthjcEx8vWar_-ef92dIYLF7YFKwadHhTTR9ilhNtlmdTW2q51GI0Y4M9aPM/w320-h320/_a0694ff3-82cb-49e7-bae2-9e121814d9af.jpg" title="AI customer service" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Customer service by Bing Image creator<br /><br /></td></tr></tbody></table><br />.<p></p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">In today's digital age, customers expect fast, efficient, and personalized customer service. Artificial intelligence (AI) can help businesses meet these expectations by automating tasks, providing personalized recommendations, and resolving customer issues more quickly. Here are some of the ways that AI can improve customer service:</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"><br /></p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"><br /></p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;"><br /></p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Automate tasks: AI can be used to automate many of the tasks that are traditionally performed by human customer service agents, such as answering FAQs, providing order status updates, and troubleshooting common problems. This frees up human agents to focus on more complex issues, resulting in faster resolution times and improved customer satisfaction.</li><li style="margin-bottom: 10px;">Provide personalized recommendations: AI can be used to analyse customer data to identify their needs and preferences. This information can then be used to provide personalized recommendations for products, services, and content. For example, an AI-powered recommendation engine could suggest new products to customers based on their past purchases or browsing history.</li><li style="margin-bottom: 10px;">Resolve customer issues more quickly: AI can be used to quickly identify and resolve customer issues. For example, an AI-powered chatbot could be used to answer customer questions, troubleshoot problems, and escalate issues to human agents as needed. This can help to reduce customer wait times and improve overall satisfaction.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">In addition to these specific benefits, AI can also help to improve customer service in a number of other ways. For example, AI can be used to:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Improve the accuracy of customer data: AI can be used to analyse customer data to identify errors and inconsistencies. This information can then be used to improve the accuracy of customer records, which can lead to better customer service.</li><li style="margin-bottom: 10px;">Identify customer pain points: AI can be used to analyse customer data to identify areas where customers are having problems. This information can then be used to improve the customer experience by addressing these pain points.</li><li style="margin-bottom: 10px;">Personalize the customer journey: AI can be used to personalize the customer journey by providing customers with relevant information and offers at the right time. This can help to improve customer satisfaction and loyalty.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Overall, AI has the potential to revolutionize customer service. By automating tasks, providing personalized recommendations, and resolving customer issues more quickly, AI can help businesses to deliver a better customer experience.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">How to Get Started with AI for Customer Service</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">If you're interested in getting started with AI for customer service, there are a few things you need to do:</p><ol style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Identify your goals: What do you hope to achieve by using AI for customer service? Do you want to reduce wait times, improve accuracy, or personalize the customer experience? Once you know your goals, you can start to look for AI solutions that can help you achieve them.</li><li style="margin-bottom: 10px;">Gather your data: AI solutions need data to work effectively. This data can include customer contact information, purchase history, and product usage data. The more data you have, the better the AI solution will be able to understand your customers and provide them with the best possible service.</li><li style="margin-bottom: 10px;">Choose the right AI solution: There are a number of AI solutions available for customer service. Some of these solutions are more complex than others, so it's important to choose one that is right for your business. You'll also need to consider your budget and your technical capabilities.</li><li style="margin-bottom: 10px;">Roll out the solution: Once you've chosen an AI solution, you need to roll it out to your customer service team. This may involve training your team on how to use the solution and how to interact with customers who are using it.</li><li style="margin-bottom: 10px;">Measure the results: After you've rolled out the solution, you need to measure the results. This will help you to determine whether the solution is meeting your goals. You can measure things like wait times, customer satisfaction, and customer retention.</li></ol><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Conclusion</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">AI has the potential to revolutionize customer service. By automating tasks, providing personalized recommendations, and resolving customer issues more quickly, AI can help businesses to deliver a better customer experience. If you're interested in getting started with AI for customer service, there are a few things you need to do: identify your goals, gather your data, choose the right AI solution, roll out the solution, and measure the results.</p>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com2tag:blogger.com,1999:blog-2433986493402270259.post-79018383573878732682023-06-26T15:17:00.002+01:002023-06-26T15:17:54.737+01:00Customer relationship<h4 style="text-align: left;"> <span face=""Google Sans", "Helvetica Neue", sans-serif" style="background-color: white; color: #1f1f1f; font-size: 16px; white-space-collapse: preserve;">Building Strong Customer Relationships: The Key to Success</span></h4><div><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCer8xy1IEepmqa3FRdYpLBFSr1-kJeOu4vMfLcB02sCANq3XHGw1_5fUEaTAx2wGjWyAxo2NX4CeYQlr1_DZBnX46lQ-_r2LwzJLoisdunhSZjrvCfav1GJw16sFx9GwcQPjSGii72M1M1dYxTtAi_jHo38ZVxiP099T6cGSnwFRivMK1Ahe2E0hziV8/s4227/pexels-kamaji-ogino-5094360.jpg" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="customer relationship" border="0" data-original-height="4227" data-original-width="3316" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCer8xy1IEepmqa3FRdYpLBFSr1-kJeOu4vMfLcB02sCANq3XHGw1_5fUEaTAx2wGjWyAxo2NX4CeYQlr1_DZBnX46lQ-_r2LwzJLoisdunhSZjrvCfav1GJw16sFx9GwcQPjSGii72M1M1dYxTtAi_jHo38ZVxiP099T6cGSnwFRivMK1Ahe2E0hziV8/w251-h320/pexels-kamaji-ogino-5094360.jpg" title="customer relationship" width="251" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Photo by Kamaji Ogino</td></tr></tbody></table><br /><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Building strong customer relationships is essential for any business that wants to succeed. When customers feel valued and appreciated, they're more likely to stay loyal to your business, recommend you to their friends, and spend more money with you.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">There are many different ways to build strong customer relationships. Here are a few tips:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Be responsive to customer inquiries. When customers reach out to you with questions or concerns, be sure to respond promptly and helpfully. This shows that you value their business and that you're committed to providing excellent customer service.</li><li style="margin-bottom: 10px;">Personalize your interactions with customers. Take the time to learn about your customers' needs and preferences. This will help you to provide them with a more tailored and personalized experience. For example, you could ask them about their interests or hobbies, or you could send them birthday greetings or other special offers.</li><li style="margin-bottom: 10px;">Go the extra mile. Sometimes, going the extra mile for a customer can make all the difference. This could mean anything from offering a refund or replacement for a defective product to simply sending a handwritten thank-you note. When you go the extra mile, you show your customers that you care about them and that you're willing to go above and beyond to make them happy.</li><li style="margin-bottom: 10px;">Be honest and transparent. Customers appreciate it when businesses are honest and transparent with them. This means being upfront about your products and services, as well as any potential problems or issues. For example, if you know that a product is backordered, be sure to let your customers know so that they're not surprised.</li><li style="margin-bottom: 10px;">Build trust. Trust is essential for any strong customer relationship. This means being reliable, trustworthy, and consistent. When customers trust your business, they're more likely to do business with you again and again. For example, if you say that you'll ship a product within 24 hours, make sure that you do so.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">By following this advice, you can build strong customer relationships that will benefit your business for years to come.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">In addition to above, here are some other things you can do to build strong customer relationships:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Listen to your customers. Ask for feedback and suggestions, and be open to making changes based on what you hear.</li><li style="margin-bottom: 10px;">Celebrate your customers' successes. When a customer achieves a goal, such as losing weight or getting a promotion, let them know that you're proud of them.</li><li style="margin-bottom: 10px;">Be social. Connect with your customers on social media and engage with them in meaningful conversations.</li><li style="margin-bottom: 10px;">Give back. Donate to a charity that your customers care about, or volunteer your time to help a cause that's important to them.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space-collapse: preserve; word-break: break-word;">Building strong customer relationships takes time and effort, but it's worth it in the long run. When you have happy, loyal customers, your business will thrive.</p></div>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-72995674098766019342023-05-11T12:03:00.006+01:002023-05-11T19:34:05.623+01:00Customer service representative<h4 style="text-align: left;"><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghgxb5NIgl5oxr9J3tlhY5Md3Vt4UWw8HwyM67Ud_Yz2u7Vs2yMK_5ySA85o58Y6N54Kg2vGM8_H_uED2TwuathPWbY6KjkOOR5-oT8umcVOnA7SNRcZtNcVI-lK_GoHJQxzPK4fpC9UykPecprB8n6X-hQ1qbNOYZkSg8kpKr6ctU76A6-QbS2zSa/s5616/customer-service-representative.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="customer service representative" border="0" data-original-height="3744" data-original-width="5616" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghgxb5NIgl5oxr9J3tlhY5Md3Vt4UWw8HwyM67Ud_Yz2u7Vs2yMK_5ySA85o58Y6N54Kg2vGM8_H_uED2TwuathPWbY6KjkOOR5-oT8umcVOnA7SNRcZtNcVI-lK_GoHJQxzPK4fpC9UykPecprB8n6X-hQ1qbNOYZkSg8kpKr6ctU76A6-QbS2zSa/w320-h213/customer-service-representative.jpg" title="customer service representative" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span face="PlusJakartaSans, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Cantarell, "Helvetica Neue", Ubuntu, sans-serif" style="font-size: 12px; text-align: start; white-space: pre;">Photo by Maria Lindsey </span></td></tr></tbody></table><br /><span face=""Google Sans", "Helvetica Neue", sans-serif" style="background-color: white; color: #1f1f1f; font-size: 16px; white-space: pre-wrap;">Qualities of a Good Customer Service Representative</span></h4><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">Customers have more choices than ever before, so they are more likely to take their business elsewhere if they have a bad experience with a company's customer service.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">That's why it's so important to have good customer service representatives. These are the people who interact with customers on a daily basis and help them resolve any issues they may have. A good customer service representative can make or break a company's reputation.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">So what are the qualities of a good customer service representative? Here are a few of the most important ones:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Empathy: A good customer service representative should be able to put themselves in the customer's shoes and understand their frustration. They should be able to listen to the customer's concerns and offer solutions that meet their needs.</li><li style="margin-bottom: 10px;">Patience: Customer service representatives often have to deal with difficult customers. They need to be patient and understanding, even when the customer is being rude or unreasonable.</li><li style="margin-bottom: 10px;">Problem-solving skills: A good customer service representative should be able to quickly identify and resolve customer issues. They should be able to think on their feet and come up with creative solutions.</li><li style="margin-bottom: 10px;">Communication skills: A good customer service representative should be able to communicate clearly and effectively with customers. They should be able to listen to the customer's concerns, explain the company's policies, and resolve the issue in a timely manner.</li><li style="margin-bottom: 10px;">Positive attitude: A good customer service representative should have a positive attitude and be enthusiastic about their job. They should be able to make customers feel welcome and appreciated, even when they're having a bad day.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">If you're looking for a job in customer service, these are the qualities you should focus on developing. By developing these qualities, you can become a valuable asset to any company and help them provide excellent customer service.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">In addition to the qualities listed above, there are a few other things that can make a good customer service representative. These include:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Knowledge of the company's products or services: A good customer service representative should be knowledgeable about the company's products or services. This will allow them to answer customer questions accurately and quickly.</li><li style="margin-bottom: 10px;">Ability to work independently: Customer service representatives often have to work independently, without a lot of supervision. They should be able to handle multiple tasks at once and be able to think on their feet.</li><li style="margin-bottom: 10px;">Ability to work under pressure: Customer service representatives often have to deal with difficult customers and stressful situations. They should be able to stay calm under pressure and handle difficult situations effectively.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">If you have these qualities, you're well on your way to becoming a great customer service representative.</p>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-38814634920436038062023-04-25T11:27:00.003+01:002023-04-25T11:37:14.085+01:00Customer service software<h4 style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; text-align: left; white-space: pre-wrap; word-break: break-word;"><br />Customer Service Software: The Key to a Better Customer Experience</h4><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;"></p><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgaSWVSfHOohoPemTU6p3iFcW20cPSqDhe3SPvUOCTid1LR6pXOSi0SdmfAhyzWEGareCXJvL3VdV1D715M38Uu8Z-PTqzqueJtP1UAT4pefSCXupDVvIGWKn7q3LG5vRaBoIvOgsoKiKm16uMtYmZTagqs-uh17GITzEwUR3Kht2nCm-Eq_o8XDLgx/s5760/pexels-markus-spiske-2004161.jpg" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="customer service software" border="0" data-original-height="3840" data-original-width="5760" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgaSWVSfHOohoPemTU6p3iFcW20cPSqDhe3SPvUOCTid1LR6pXOSi0SdmfAhyzWEGareCXJvL3VdV1D715M38Uu8Z-PTqzqueJtP1UAT4pefSCXupDVvIGWKn7q3LG5vRaBoIvOgsoKiKm16uMtYmZTagqs-uh17GITzEwUR3Kht2nCm-Eq_o8XDLgx/w320-h213/pexels-markus-spiske-2004161.jpg" title="customer service software" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span face="PlusJakartaSans, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Cantarell, "Helvetica Neue", Ubuntu, sans-serif" style="font-size: 12px; text-align: start; white-space: pre;">Photo by Markus Spiske</span></td></tr></tbody></table><p></p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;"><br /></p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">In today's competitive marketplace, it's more important than ever to provide excellent customer service. And one of the best ways to do that is to invest in customer service software. </p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">Customer service software can help you to:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Improve customer satisfaction: By providing customers with quick and easy access to support, customer service software can help to improve customer satisfaction.</li><li style="margin-bottom: 10px;">Reduce costs: Customer service software can help you to reduce costs by automating tasks and providing self-service options for customers.</li><li style="margin-bottom: 10px;">Increase efficiency: Customer service software can help you to increase efficiency by providing a centralized platform for managing customer interactions.</li><li style="margin-bottom: 10px;">Improve employee productivity: Customer service software can help you to improve employee productivity by providing them with the tools and resources they need to do their jobs effectively.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">If you're looking for a way to improve your customer service, customer service software is a great place to start. There are a number of different customer service software solutions available, so you can find one that fits your specific needs and budget.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">Here are a few things to keep in mind when choosing customer service software:</p><ul style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Your budget: Customer service software can range in price from a few hundred dollars to several thousand dollars per year. It's important to set a budget before you start shopping so that you don't overspend.</li><li style="margin-bottom: 10px;">Your needs: Not all customer service software solutions are created equal. Make sure to choose a solution that meets your specific needs. For example, if you have a large customer base, you'll need a solution that can handle a high volume of calls and emails.</li><li style="margin-bottom: 10px;">Your goals: What do you hope to achieve with customer service software? Do you want to improve customer satisfaction, reduce costs, or increase employee productivity? Make sure to choose a solution that can help you achieve your goals.</li></ul><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">Once you've chosen a customer service software solution, it's important to train your employees on how to use it effectively. This will help them to provide the best possible customer service.</p><p style="background-color: white; color: #1f1f1f; font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 16px; margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">Customer service software is a valuable tool that can help you to improve your customer service. By investing in customer service software, you can provide your customers with the quick and easy support they need, improve customer satisfaction, and reduce costs.</p>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-11606369306606188432023-04-22T19:49:00.002+01:002023-04-25T11:14:09.282+01:00Customer service innovation<h4 style="text-align: left;"><span face=""Google Sans", "Helvetica Neue", sans-serif" style="background-color: white; color: #1f1f1f; font-size: 1rem; white-space: pre-wrap;">Customer Service Innovation: The Key to Business Success</span></h4><div><div _ngcontent-ng-c3578335856="" class="response-container-content" style="-webkit-box-flex: 1; background-color: white; color: rgba(0, 0, 0, 0.87); flex: 1 1 0%; margin-top: 4px; overflow-x: hidden;"><div _ngcontent-ng-c2172955206="" class="model-with-gutter" style="display: flex;"><message-content _ngcontent-ng-c2172955206="" _nghost-ng-c2583851185="" class="model-response-text ng-star-inserted" id="message-content-idr_5081ff6e45d967d" style="color: #1f1f1f; display: block; margin-right: 24px; overflow-x: hidden;"><div _ngcontent-ng-c2583851185="" class="markdown" style="font-family: "Google Sans", "Helvetica Neue", sans-serif; font-size: 1rem; line-height: 1.5rem;"><p style="margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">In today's competitive marketplace, customer service is more important than ever before. Businesses that provide excellent customer service are more likely to attract and retain customers, and they are also more likely to be successful in the long run.</p><p style="margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">There are many ways to innovate in customer service. Some businesses are using new technologies to improve their customer service, such as chatbots and virtual reality. Others are focusing on creating a more personalized customer experience, such as by using data analytics to understand their customers' needs.</p><p style="margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">No matter what approach a business takes, customer service innovation is essential for business success. By providing excellent customer service, businesses can differentiate themselves from their competitors and build strong relationships with their customers.</p><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXiv8FZGYspAd2zxbSjC4pKo3DaalNeAEIKzeBJjZnwNmKtue80YhZjCVSis5gFqvKmp35KxLFJIBS-_praK0bXsK4Nc2NbArnIdt41tPIfNUyamFQ2L-3s2TLtB0xwnOsbKeWkKrr6mk_r--vEUbAbbIhZjxZp8VO7I3mX3hyQnCs1p7mi7YsCbDu/s5516/pexels-ivan-samkov-7621138.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Customer Service Innovation" border="0" data-original-height="5516" data-original-width="3677" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXiv8FZGYspAd2zxbSjC4pKo3DaalNeAEIKzeBJjZnwNmKtue80YhZjCVSis5gFqvKmp35KxLFJIBS-_praK0bXsK4Nc2NbArnIdt41tPIfNUyamFQ2L-3s2TLtB0xwnOsbKeWkKrr6mk_r--vEUbAbbIhZjxZp8VO7I3mX3hyQnCs1p7mi7YsCbDu/w213-h320/pexels-ivan-samkov-7621138.jpg" title="Customer Service Innovation" width="213" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="font-family: PlusJakartaSans, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Cantarell, "Helvetica Neue", Ubuntu, sans-serif; font-size: 14px; text-align: start; white-space: pre;">Photo by Ivan Samkov</span></td></tr></tbody></table><p style="margin: 24px 0px; white-space: pre-wrap; word-break: break-word;"><span style="font-size: 1rem;">Here are some tips for innovating in customer service:</span></p><ul style="margin: 4px 0px; padding-inline-start: 36px;"><li style="margin-bottom: 10px;">Listen to your customers. The best way to innovate in customer service is to listen to your customers and understand their needs. What are their pain points? What are they looking for in a customer service experience? Once you understand your customers' needs, you can start to develop innovative solutions to meet those needs.</li><li style="margin-bottom: 10px;">Use technology to your advantage. Technology can be a powerful tool for improving customer service. Chatbots, virtual reality, and other technologies can help businesses to automate tasks, provide self-service options, and personalize the customer experience.</li><li style="margin-bottom: 10px;">Focus on personalization. In today's world, customers expect a personalized experience. They want to feel like they are dealing with a real person who understands their needs. Businesses can personalize the customer experience by using data analytics to understand their customers' preferences and by using technology to deliver a more customized experience.</li><li style="margin-bottom: 10px;">Train your employees. Your employees are the front line of your customer service operation. They need to be equipped with the knowledge and skills they need to provide excellent customer service. Make sure your employees are trained on your company's customer service policies and procedures, and that they are familiar with your products or services.</li><li style="margin-bottom: 10px;">Measure your results. It's important to measure the results of your customer service efforts so that you can see what's working and what's not. Use surveys, feedback forms, and other metrics to track your customer satisfaction levels and identify areas where you can improve.</li></ul><p style="margin: 24px 0px; white-space: pre-wrap; word-break: break-word;">By following these tips, you can innovate in customer service and provide your customers with an experience that they will love.</p></div></message-content></div></div></div>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-62940898865409815922022-11-10T18:29:00.001+00:002023-07-21T11:24:48.294+01:00Employees who are not focused on delivering good customer service can cast a long shadow on your business<h3 style="text-align: left;"> </h3><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKHNc6K8zcbjBlpz7akELVh77l2KvZrYPTd6-11hhbGokbdQr2d55CcLd35lpomJGjf0ep6Sh-f9GpVkKFBpnU3ZmreoP3cS9Uu4PZHS-y21jB0O_zNUSGg0YETTn2WG3nzKY9JowAu-mJwo7d-l4vQ12igIordB5DWpH4q2I90kTkxIxX2Jd9DZDM/s4608/good-customer-service-employees.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Impact of customer service" border="0" data-original-height="4608" data-original-width="2176" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKHNc6K8zcbjBlpz7akELVh77l2KvZrYPTd6-11hhbGokbdQr2d55CcLd35lpomJGjf0ep6Sh-f9GpVkKFBpnU3ZmreoP3cS9Uu4PZHS-y21jB0O_zNUSGg0YETTn2WG3nzKY9JowAu-mJwo7d-l4vQ12igIordB5DWpH4q2I90kTkxIxX2Jd9DZDM/w292-h480/good-customer-service-employees.jpg" title="Impact of customer service" width="292" /></a></div><h3>Understanding the impact of customer service on your business is critical</h3><p>The behaviour of your employees towards your clients will leave a long lasting impact on your business. Every interaction is an opportunity to consolidate the client relationship or conversely a potentially destructive situation creating a long term impact on the perceived service integrity of the business. </p><p>Companies must work much harder than before as customers now have an easy to deploy tool to try to make a situation right. No longer do they try to obtain an apology or a corrective action. In a way it is more convenient, more immediate and more gratifying to leave a bad review which there for all to see and which can severely impact a business. Every customer can cast a long shadow, make sure they are not tempted to do it.</p><p><br /></p>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0London, UK51.5072178 -0.127586223.196983963821154 -35.2838362 79.817451636178845 35.0286638tag:blogger.com,1999:blog-2433986493402270259.post-53379747401419465292020-02-07T15:21:00.000+00:002020-02-07T15:21:09.068+00:00The customer service horizon<h2 style="clear: both; text-align: center;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgsmXu9SUnxh-LXdppqOJiiBMfou6kPWJQpK3po6KSfxgUloH2tznI_VnI2OSzuTpUQ_qrMhnfAdWHxCW7SUU_9y8Ux0z0iHfG8uAOJQTDtbHpiejmw68RSC4RX_PmVn2IGhnnYl56n6ko/s1600/customer-service-horizon.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="customer service horizon" border="0" data-original-height="1600" data-original-width="756" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgsmXu9SUnxh-LXdppqOJiiBMfou6kPWJQpK3po6KSfxgUloH2tznI_VnI2OSzuTpUQ_qrMhnfAdWHxCW7SUU_9y8Ux0z0iHfG8uAOJQTDtbHpiejmw68RSC4RX_PmVn2IGhnnYl56n6ko/s640/customer-service-horizon.jpg" title="customer service horizon" width="300" /></a></div>
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Scan your customer service horizon</h3>
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The long term performance of your business is really what matters. Once you have removed all seasonal effects and difficult trading periods due to economic down cycle or increased international competition, the business will perform according to your ability to understand customers needs and deliver the product or service that they expect. A key element of the service proposition is to make sure that customer service continues to deliver at all times. To avoid any disappointment, you need to be in a position where you can scan the customer service horizon and anticipate what is coming. Your ability to anticipate peak demand periods, changing trends and evolving customer behavior is key to make sure that you do not have clouds building in the horizon. These would make the piloting of your company impossible and clearly impact even the best intended customer service.Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com1Saint Paul cathedral, London, UK51.5146754892752 -0.098236755367679551.4858304892752 -0.18063425536767952 51.543520489275195 -0.015839255367679508tag:blogger.com,1999:blog-2433986493402270259.post-52214210885444608242020-01-15T10:19:00.001+00:002020-01-15T10:28:53.059+00:00Good customer service videosIn the world of customer service, videos are more and more commonly used.They are helpful in illustrating new concepts and can be very effective to convey approaches which should be used by all employees of a company.<br />
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We show below our video on good customer service in restaurants, showing the setting, the way the tables are laid, even the menu but what is lacking is the video is the human touch, you will have to go and try it for yourself. Please contact us if you wish to know where to find this restaurant with a good customer service.<br />
More good customer service videos can be found on <a href="https://www.youtube.com/verygoodservice">Very Good Service YouTube channel</a>
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#goodcustomerserviceVery Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com1tag:blogger.com,1999:blog-2433986493402270259.post-12979197641547771382017-10-23T09:46:00.001+01:002020-01-14T15:22:35.573+00:00Good customer service will help grow customer trust<h2>
Good customer service will help grow customer trust</h2>
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Gaining customer trust, confidence and loyalty is the aim of many companies hoping for repeat purchases and growing customer lifetime value. However, with the development of technology, comparator websites, review sites and pinpoint accuracy marketing techniques, your customers are constantly solicited by the competition enticing them with special offers and the like to try their products and services.</div>
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In previous posts, we have defined customer service as: </div>
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<span style="background-color: white; color: #444444; line-height: 19.1927px;"><b style="font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-style: italic;"><span style="font-size: 13px;">"Interactions with customers during and after the sale of a product or service in order to ensure a high level of customer satisfaction". </span><span style="font-size: xx-small;"><a href="http://bestservice.verygoodservice.com/2011/01/customer-service-definition.html" target="_blank">Read more about our customer service definition.</a></span></b></span></div>
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<span style="background-color: white; color: #444444; font-size: 13px; line-height: 19.1927px;"><span style="font-family: inherit;"><br /></span></span></div>
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<span style="background-color: white; color: #444444; line-height: 19.1927px;"><span style="font-family: inherit;">And here it is, customer satisfaction, measured against a range of metrics, is what will allow customer trust to grow over time. Any opportunity to interact with the customers, if well handled, is an extra sprinkle of water, a dose of organic fertilizer which will ensure the sound development of a strong customer relationship.</span></span></div>
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<br />Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-64408552229070475092016-02-04T17:05:00.001+00:002016-02-04T18:00:26.363+00:00Instant customer feedback<div class="separator" style="clear: both; text-align: center;">
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<a href="https://1.bp.blogspot.com/-vCcHkQZN94w/VrOBYVKpv9I/AAAAAAAAAig/Ar7YqjfkZGM/s1600/instant%2Bcustomer-feedback-screen.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://1.bp.blogspot.com/-vCcHkQZN94w/VrOBYVKpv9I/AAAAAAAAAig/Ar7YqjfkZGM/s200/instant%2Bcustomer-feedback-screen.jpg" width="150" /></a><a href="https://1.bp.blogspot.com/-dc9nTGxgQYI/VrOA0nJloAI/AAAAAAAAAiQ/7_umQmfMbpM/s1600/instant-feedback-by-customers.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://1.bp.blogspot.com/-dc9nTGxgQYI/VrOA0nJloAI/AAAAAAAAAiQ/7_umQmfMbpM/s200/instant-feedback-by-customers.jpg" width="150" /></a><a href="https://1.bp.blogspot.com/-x34PjF6gTqs/VrOBXxtpI4I/AAAAAAAAAic/dgCL6YalA-c/s1600/customer-feedback-station.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="200" src="https://1.bp.blogspot.com/-x34PjF6gTqs/VrOBXxtpI4I/AAAAAAAAAic/dgCL6YalA-c/s200/customer-feedback-station.jpg" width="150" /></a></div>
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Instant customer feedback</h2>
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Instant customer service feedback is becoming more and more common. With the emergence of IoT (Internet of Things) and the billions of connected objects, this is contributing to the production of tons of data which will be extremely helpful to companies in assessing workload, staff performance and overall quality of service against a very large number of parameters such as time, throughput, seasonality and many others. More efforts however must be put in for the customers who give feedback. Some of them will press the green button and will never want to be contacted again. Others will press red, because they waited too long for example, but nothing else can be done. A large number though will leave the service area with frustration as their problem will not have been resolved. They hit red (sometimes so hard that the button collapses as shown on the above picture) and then what?! </div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhyDbl9TGCd9V3HBi4Es5hMdbQx7y7fQmBYKyCu41Z50zMkUfyAxsN2a8QF2X08VhNQnALJU3cBBaskvofWeK9pxyvWlwaHzgpNyzvkM_cIYABRPEoBZYuLiP2Q0V1x1i4OTs3pnealQPc/s1600/Instant-customer-service-feedback.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhyDbl9TGCd9V3HBi4Es5hMdbQx7y7fQmBYKyCu41Z50zMkUfyAxsN2a8QF2X08VhNQnALJU3cBBaskvofWeK9pxyvWlwaHzgpNyzvkM_cIYABRPEoBZYuLiP2Q0V1x1i4OTs3pnealQPc/s200/Instant-customer-service-feedback.jpg" width="150" /></a>It is refreshing to see that the most modern feedback station include some interaction capabilities. Not everybody will want it as it will require time investment and patience by customers to give more detailed feedback and explain their grievance but at least not all the red-faced ones will be left slamming their hands into buttons and stamping the ground without an option to put things right.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com2tag:blogger.com,1999:blog-2433986493402270259.post-56401571348492122002015-10-12T11:09:00.002+01:002015-10-12T13:36:48.150+01:00Customer service week 2015 - #CSWeek2015Here are some of our favourite customer service week 2015 stories, organised by #hashtags used on twitter. Do let us know if your team effort is not featured but you believe it should be.<br />
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Here is the first instalment with <a href="https://plus.google.com/+Verygoodservice/posts/2MiGvfzXxQm" target="_blank">#CSweek2015</a><br />
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<a href="https://twitter.com/hashtag/TagATeller?src=hash">#TagATeller</a> that ironed out the kinks when you needed it the most.
<a href="https://twitter.com/hashtag/CSWeek2015?src=hash">#CSWeek2015</a> <a href="http://t.co/h7isLMvHAV">pic.twitter.com/h7isLMvHAV</a></div>
— KCB Bank Group (@KCBGroup) <a href="https://twitter.com/KCBGroup/status/651352125902036992">October 6, 2015</a></blockquote>
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Spent time shadowing Sam in the <a href="https://twitter.com/moathomes">@moathomes</a> Customer Service team <a href="https://twitter.com/hashtag/impressed?src=hash">#impressed</a> <a href="https://twitter.com/hashtag/professional?src=hash">#professional</a> <a href="https://twitter.com/hashtag/CSWeek2015?src=hash">#CSWeek2015</a> <a href="https://twitter.com/hashtag/NCSW15?src=hash">#NCSW15</a> <a href="http://t.co/b6T8oBWB77">pic.twitter.com/b6T8oBWB77</a></div>
— Marilyn DiCara (@Marilyn_DiCara) <a href="https://twitter.com/Marilyn_DiCara/status/650978401885495296">October 5, 2015</a></blockquote>
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Every great business is built on friendship. ~ JC Penney. Our relationship with you matters. <a href="https://twitter.com/hashtag/IMCares?src=hash">#IMCares</a> <a href="https://twitter.com/hashtag/CSWeek2015?src=hash">#CSWeek2015</a> <a href="http://t.co/mgCbMmSSno">pic.twitter.com/mgCbMmSSno</a></div>
— I&M Bank Ltd (@imbankke) <a href="https://twitter.com/imbankke/status/650927622986276864">October 5, 2015</a></blockquote>
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هذا هي الطريقة المجلس الثقافي البريطاني في السعودية احتفل بأسبوع خدمة العملاء! <a href="https://twitter.com/hashtag/%D8%A7%D9%84%D8%B3%D8%B9%D9%88%D8%AF%D9%8A%D8%A9?src=hash">#السعودية</a> <a href="https://twitter.com/hashtag/customerservice?src=hash">#customerservice</a> <a href="https://twitter.com/hashtag/CSWeek2015?src=hash">#CSWeek2015</a> <a href="http://t.co/2PB5QkKDWy">pic.twitter.com/2PB5QkKDWy</a></div>
— British Council (@ksaBritish) <a href="https://twitter.com/ksaBritish/status/653187687927578624">October 11, 2015</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-18830252396515227602015-05-11T12:31:00.002+01:002023-05-19T18:46:48.160+01:00Fishing for customers or delivering a great customer service?<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEganr45t-qLVjdwSCSpbFMVbNKDKGHq0IiDPT6jT_id65GOAwwC5qR-7cRlkdCEaAclFvWSHwv810tW1ktlO4KGZSzoP-jZc4o7tza554s-UQH3Q8uxTSgIrhCIn05HDf0mJnv2dxKBL3A/s1600/fishing-for-customers.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEganr45t-qLVjdwSCSpbFMVbNKDKGHq0IiDPT6jT_id65GOAwwC5qR-7cRlkdCEaAclFvWSHwv810tW1ktlO4KGZSzoP-jZc4o7tza554s-UQH3Q8uxTSgIrhCIn05HDf0mJnv2dxKBL3A/s320/fishing-for-customers.jpg" width="179" /></a></div>
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Fishing for customers or delivering a good customer service?</h3>
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Most of us already know the answer. Trying to catch new customers:</div>
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- is time consuming and sometimes requires extreme patience, </div>
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- can be lonely and frustrating if you are on the road knocking on doors, </div>
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- is not always rewarding as you often come home empty handed,</div>
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- does not necessarily bring success as you can catch the wrong type of customer,</div>
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- requires innovation as the competition comes trawling over your patch,</div>
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- often necessitate expensive baits such as promotion and discounts...</div>
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and the list goes on... So much that one wonders why there are still so many enthusiasts?</div>
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Most of us already know the alternative, provide an excellent customer service. Customers will come back, buy more, tell their friends, give you ideas for new products, do your marketing and negotiate your prices a little less. Maybe the time has come to do a little less fishing and a little more servicing.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0London, UK51.5073509 -0.1277582999999822351.1912379 -0.77320529999998222 51.8234639 0.51768870000001777tag:blogger.com,1999:blog-2433986493402270259.post-24874344407926381292015-02-22T17:09:00.000+00:002015-02-22T17:10:46.352+00:00All employee contributions make a real difference to customer service<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-BmTeQZv24VM/VOoKuM-1kHI/AAAAAAAAAgo/I7Ie-AHTJbg/s1600/employee%2Bcontribution%2Bto%2Bcustomer%2Bservice.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-BmTeQZv24VM/VOoKuM-1kHI/AAAAAAAAAgo/I7Ie-AHTJbg/s1600/employee%2Bcontribution%2Bto%2Bcustomer%2Bservice.jpg" height="210" width="320" /></a></div>
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Every single employee customer service contribution matters</h3>
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In the field of customer service, most expectations are placed on those employees answering the phone or replying to messages via social media or email. Unfortunately, when customers reach out to them, it is often too late in the process, something has not gone according to plan. Whilst we do not dispute the valuable role that dedicated customer service executives have to play in ultimate customer satiffaction, companies must take a much more holistic view and involve everyone in the company to contribute to the delivery of a great customer experience. Every single contribution made by employees matters to customers: product design, manufacturing, packaging, delivery and even efforts made by the finance teams to keep costs under control. When all these contributions are pulled together, one can really achieve a dramatic result, resulting in a fantastic level of customer service.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0London, UK51.5073509 -0.1277582999999822351.1912379 -0.77320529999998222 51.8234639 0.51768870000001777tag:blogger.com,1999:blog-2433986493402270259.post-45425306231116948662014-10-28T09:12:00.000+00:002014-10-28T09:15:00.792+00:00Customer service attitude<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-XHD7JqIfzg8/VE9ZszFoloI/AAAAAAAAAgU/7jV8bI32kao/s1600/customer-service-attitude.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="customer service attitude" border="0" src="http://1.bp.blogspot.com/-XHD7JqIfzg8/VE9ZszFoloI/AAAAAAAAAgU/7jV8bI32kao/s320/customer-service-attitude.JPG" title="customer service attitude" /></a></div>
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Customer service attitude</h3>
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Encouraging customers to have the right attitude was probably the aim of the owner of this Spanish restaurant when he placed this board at the entrance of his restaurant. Very valid it is, because customers with an open minded, a friendly outlook and positive attitude tend to obtain the best level of customer service as they are able to connect with the staff looking after them. </div>
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The tables could easily be turned though and applied to the staff working in this restaurant. Many of these "recommendations" could equally be suggested to any customer service team even if their employers might be slightly concerned by some of the assertions such as "work less" and "play more"...</div>
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Notwithstanding these limitations, this board illustrate perfectly that good customer service is about team work between customers and people looking after them. The right attitude by both parties will help increase the level of customer satisfaction dramatically and actually result in less work and more play time, unless employers wish to convert this new found harmony into productivity gains.</div>
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Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com1tag:blogger.com,1999:blog-2433986493402270259.post-89223081486850481262014-10-06T09:06:00.002+01:002014-10-09T11:16:25.894+01:00Customer service week 2014Customer service week is taking place from 6th October 2014 until 10th October 2014. Once again, we list below some of the initiatices we have come across, mainly via Twitter. With the increasing popularity of Customer Service Week, the number and range of ideas is growing rapidly, making it a week to enjoy for customers all around the country.<br />
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- Random guests treated to special prizes <a href="https://twitter.com/traffordcentre/status/520134809323331584">@traffordcentre</a> <br />
- Customer service team visiting clients' factories <a href="https://twitter.com/NeedlersPPE/status/519755037950480384">@NeedlersPPE</a> <br />
- Send a customer service week e-card to the CS rockstars in your life <a href="https://twitter.com/IntegreLynkInfo/status/519493520143683584">@IntegreLynkInfo</a> <br />
- Meet the managers in the bus station <a href="https://twitter.com/Stagecoach_West/status/519501244688506880">@Stagecoach_West</a> <br />
- Office get together to discuss how to make it easy for customers <a href="https://twitter.com/ZurichMunicipal/status/519426892332826624">@ZurichMunicipal</a> <br />
- Surprise gift for customer buying extra product or service <a href="https://twitter.com/nicbankkenya/status/519435814728507392">@nicbankkenya</a> <br />
- Doodles on Customer Service graffiti wall <a href="https://twitter.com/freebridge/status/519395610538278912">@freebridge</a> <br />
- Provision of housing advice by <a href="https://twitter.com/GuildfordBC/status/519034488433934336">@GuildfordBC</a> <br />
- Coffee and cake at the University of York Library <a href="https://twitter.com/UoYLibrary/status/519036637905313793">@UoYLibrary</a> <br />
- Managers and Directors take over the <a href="https://twitter.com/StagecoachWales/status/519036899978379264">@StagecoachWales</a> and <a href="https://twitter.com/StagecoachCNL/status/519038177919893504">@StagecoachCNL</a> Twitter accounts<br />
- Decorating the office <a href="https://twitter.com/RACSgroup/status/519040774961647617">@RACSgroup</a> <br />
- Customer competition for free recharge vouchers <a href="https://twitter.com/Visafone_Comm/status/519070528968327169">@Visafone_Comm</a> <br />
- Asking for nomination of staff who have gone the extra mile <a href="https://twitter.com/SJBromleyBMW/status/519092393384378368">@SJBromleyBMW</a><br />
- Fill in a customer service feedback survey for a chance to win a gift voucher <a href="https://twitter.com/EastCambs/status/519426625348583424">@EastCambs</a> <br />
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Great to see all these new ideas and initiatives. Click here to see what happened during <a href="http://bestservice.verygoodservice.com/2013/10/customer-service-week-2013.html">customer service week 2013</a>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-66261022335096085102014-09-21T15:02:00.003+01:002014-09-21T15:12:24.911+01:00Bring customer service to life<div class="separator" style="clear: both; text-align: center;">
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Bring customer service to life</h3>
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When designing a new customer service policy, it is very tempting to go for the minimal offering. Rationale is clear, as such a policy keeps costs low, keeps things simple and provided that expectations are met the customers are unlikely to be disatisfied. It is however missing the point as with such an approach, repeat business is very unlikely unless the pricing policy is such that customers are drawn back but at the same time margins become so slim that it is difficult to earn a decent living.</div>
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A more sensible strategy is to bring customer service to life, put some colour in your customer service, surprise the customers, demonstrate vibrancy and give customers a reason for coming back. Most of it can be achieved without any extra spend but relies on the right culture and attitude being fostered throughout the business. </div>
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Are your customer services teams live and kicking?</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-17564339274330461392014-06-07T10:17:00.001+01:002014-06-07T10:40:18.991+01:00Invest in customer service for a rainy day<div class="separator" style="clear: both; text-align: center;">
<a href="http://lh3.ggpht.com/-tadtRJ5bvdo/U5LYsFikx9I/AAAAAAAAAfk/Z3T3nvj7luc/s1600/IMG_20140607_101604.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"> <img border="0" src="http://lh3.ggpht.com/-tadtRJ5bvdo/U5LYsFikx9I/AAAAAAAAAfk/Z3T3nvj7luc/s640/IMG_20140607_101604.jpg" height="400" width="300" /> </a> </div>
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Invest in customer service for a rainy day</h3>
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Sometimes, the trading environment for your company deteriorates considerably. This might be due to factors beyond your control such as interruption of public services, supplier failure, natural catastrophe or other unforeseen circumstances. When this happens, customer and employee loyalty becomes a major determinant of a company's survival. Will they continue working with the company through thick or thin or is this just the last straw which will convince them to bail out.</div>
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Promises made in these times of hardship will have little influence on customer and staff behaviour unless past experience has shown that the company cares deeply about its staff and customers. An excellent level of customer service can be just the way to demonstrate it. Customers will be pleased and their loyalty will increase purchase after purchase, reaching a point where they will be prepared to provide support to the company in return when it it experiences a rainy day. </div>
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Similarly, for employees, delivering great customer service makes them proud of their jobs, proud of their achievements and grateful to the company which provides the platform for success. Once again if the circumstances warrant it, these employees will be prepared to go beyond the call of duty and help the company work its way out of trouble.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-78600925634321824362014-05-19T12:19:00.000+01:002014-05-19T23:17:38.384+01:00Customer service teamwork<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-eHZ-TWEvwXE/U3nl737djKI/AAAAAAAAAfM/saXj-QLxQ8s/s1600/customer-service-teamwork.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-eHZ-TWEvwXE/U3nl737djKI/AAAAAAAAAfM/saXj-QLxQ8s/s1600/customer-service-teamwork.jpg" height="217" width="320" /></a></div>
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Customer service teamwork</h3>
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The human factor plays a key role in the delivery of excellent customer service and everyone recognises that having a well motivated and trained customer service employee will make a massive difference when interacting with customers and racing against the competition. </div>
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Companies should not ignore that they could make the boat go even faster with a stronger emphasis on teamwork. The management of customers handovers over time and over different channels could be improved so that the best customer service is offered and appears seamless even when dealing with different employees. </div>
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Technology plays a big part in capturing all the information in one place but it is also critical that employees support each other actions without seeding the doubt in the customer mind that maybe the prior handling of their case was not deal with in the best way. Of course any wrongdoing must be put right but it is also critical that everyone pulls in the same direction and until the ultimate goal has been reached, unequivocal commitment from all is required.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-33464645820991531092014-03-28T08:55:00.000+00:002014-08-02T08:58:33.578+01:00Customer experience vs customer service<h3>
Customer experience vs customer service: a war of words?</h3>
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The debate rages on between supporters of customer experience and fans of customer service. The former argue that customer experience is holistic, it covers the whole range of interactions between the company and its customers, pre-sale, during the sale itself and post-sale. In their vision, they reduce customer service to processes put in place when clients need problems fixed or when they wish to notify the company of their new address. </div>
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Customer service advocates on the other hand argue that customer service is an all-encompassing concept which was always aimed at capturing the whole customer lifecycle. Experience terminology has just been created as a new buzzword to create consultancy opportunities and encourage companies to spend money on the search for the elusive best customer service. </div>
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Who is right and who is wrong? Is there an unwritten rule that when it all goes well and the customer is happy one can speak about good experience whilst if there are issues it is bad service?</div>
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Use of words customer experience and customer service in modern literature</h5>
<iframe frameborder="0" height="275" hspace="0" marginheight="0" marginwidth="0" name="ngram_chart" scrolling="no" src="https://books.google.com/ngrams/interactive_chart?content=customer+experience%2Ccustomer+service&year_start=1900&year_end=2008&corpus=15&smoothing=3&share=&direct_url=t1%3B%2Ccustomer%20experience%3B%2Cc0%3B.t1%3B%2Ccustomer%20service%3B%2Cc0" vspace="0" width="690"></iframe>
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Use of words in literature since the beginning of the 20th Century sends us a couple of strong messages which might help solve this question. Looking at the graph above, one is struck by the fact that the concept of "customer service" is very new. Merely 80 years old, so what was happening before? was the service inexistent or were people simply helpful and friendly as opposed to providers of great service.</div>
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The other key message here is that since the apparition of the customer experience terminology the use of customer service has declined, suggesting a substitution process between the two. The conclusion is easy to reach, forget the terminology, just ensure a good happening for your customers.<br />
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Further reading:<br />
To learn more about customer experience, we recommend this article from the Harvard Business Review, The Truth about Customer Experience which can be found at <a href="http://hbr.org/2013/09/the-truth-about-customer-experience/">http://hbr.org/2013/09/the-truth-about-customer-experience/</a>Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0tag:blogger.com,1999:blog-2433986493402270259.post-79379648225141900472014-01-29T09:32:00.000+00:002014-01-29T09:35:02.192+00:00Go beyond omnichannel customer serviceAfter a long period of decline, the use of the word 'omni' in English literature seems to be on the up. The same can be said in the field of customer service where omnichannel has become the buzz word, with the intention to offer a seamless service across an organisation.
But why restrict yourself to omnichannel. Ideally, organisation need to adopt an omnicorporeal approach to customer service, ensuring that an omnifarious desire to satisfy customers is omnipresent. This is only achievable if companies employ omnicompetent staff able to solve omnigenous queries. Once the basics are in place, management can omnify the philosophy throughout its operations which should ensure that customers are provided with an omnibus service. Finally gathering of the customer service omniana will be critical to the feedback loop and the more forward looking organisations might consider employing omnivore staff who have the appetite for handling the most complex situations.
<iframe frameborder="0" height="500" hspace="0" marginheight="0" marginwidth="0" name="ngram_chart" scrolling="no" src="https://books.google.com/ngrams/interactive_chart?content=omni&year_start=1800&year_end=2014&corpus=15&smoothing=3&share=&direct_url=t1%3B%2Comni%3B%2Cc0" vspace="0" width="700"></iframe>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0London, UK51.511213899999987 -0.1198243999999704151.195100899999986 -0.7652713999999704 51.827326899999989 0.52562260000002958tag:blogger.com,1999:blog-2433986493402270259.post-1449789701578724132014-01-15T10:36:00.000+00:002014-01-15T10:44:33.674+00:00Service without restrictions<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-CZONYuZykWk/UtZgLFmje0I/AAAAAAAAAeo/LVhXExTwnX8/s1600/best-service-without-restrictions.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="214" src="http://1.bp.blogspot.com/-CZONYuZykWk/UtZgLFmje0I/AAAAAAAAAeo/LVhXExTwnX8/s320/best-service-without-restrictions.jpg" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: left;">
For customers, the notion of best service might only become real when all restrictions surrounding classic service delivery have been removed. No opening hours, endless availability of products in all shapes, colours and sizes, no queues, free parking available at all times, no reservations needed, 24/7 delivery hours, ability to change bookings at short notice, immediate repesponse time via social media, no quibble returns policy...the list is long. </div>
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The cost issue is a major hurdle standing between customers and the best service utopia but nevertheless, companies are trying to deliver elements of this vision via an increased use of technology [whilst at the same time reducing some of their costs]. </div>
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The unstopabble growth of self-service is eliminating many constraints but making customers work hard to obtain the service they feel they deserve. Why don't companies contribute their part by having a systematic look at what other service restrictions exist within their organisations and see if these could be lifted.</div>
<br />Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com1tag:blogger.com,1999:blog-2433986493402270259.post-85507565282300880032013-12-12T17:02:00.000+00:002014-11-12T10:53:24.588+00:00Best customer service<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCVJbCPmUPDrhsNmMtzIv4afDyfN6GjVm7bTriAHvu99Jjr2L-K-U6bI6yCG8J9JvGXiDQpx32z61tR1M-ZS5yoEPJo6tSGBATwhElB6HPJBdd5PStvrsc_VF9e7OfQsIgDp4IRRNPqXs/s1600/best-customer-service.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCVJbCPmUPDrhsNmMtzIv4afDyfN6GjVm7bTriAHvu99Jjr2L-K-U6bI6yCG8J9JvGXiDQpx32z61tR1M-ZS5yoEPJo6tSGBATwhElB6HPJBdd5PStvrsc_VF9e7OfQsIgDp4IRRNPqXs/s320/best-customer-service.jpg" height="181" width="320" /></a></div>
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<h3>
Best customer service formula</h3>
The recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis on a number of relevant pages we have come up with the secret formula <b>from the customer point of view</b>:<br />
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<b>29% - deliver a result</b>: give the customer what he wants and that will be a key driver of satisfaction<br />
<b>25% - being helpful</b>: all about attitude and clearly trying to help the customer resolve their queries<br />
<b>11% - speed</b>: giving a solution quickly is appreciated by customers<br />
<b>10% - listening</b>: listening to the customer is a mark of respect and will help understand his/her "case"<br />
<b>7% - learning</b>: customers want companies to learn from previous situations so bad stuff does not happen again<br />
<b>4% - experienced and skilled staff</b>: clients want to deal with competent staff<br />
<b>3% - social media presence</b>: for some customers, social media will help deliver the best customer service<br />
<b>3% - excellence:</b> quality of service has a role to play in the overall customer service process<br />
<b>3% - marketing:</b> the promise of good customer service actually contributes. It shows the company commitment to deliver the very best customer service<br />
<b>2% - rules:</b> some rules help sometimes - consumer rights, warranties, service levels, compensation?<br />
<b>2% - privacy</b>: important to keep customers matters confidential<br />
<b>2% - care: </b>empathy, and care can matter enormously in some situations<br />
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What do you think? Is this the right formula for best customer service?<br />
Please let us have your opinion by taking part in the best service poll in the right side-bar or post your suggestions on Twitter using the hashtag <a href="https://twitter.com/hashtag/bestservice" target="_blank">#bestservice</a> or notifying <a href="https://twitter.com/verybestservice" target="_blank">@verybestservice</a>. Thank you<br />
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<br />Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com1tag:blogger.com,1999:blog-2433986493402270259.post-16816056919354125062013-11-12T10:13:00.000+00:002014-01-13T21:44:07.675+00:00Customer service culture<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-eUtntghKE0Q/UoH7_96yUUI/AAAAAAAAAcA/0U5H6hly53k/s1600/customer+service+culture.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="customer service culture" border="0" height="240" src="http://4.bp.blogspot.com/-eUtntghKE0Q/UoH7_96yUUI/AAAAAAAAAcA/0U5H6hly53k/s320/customer+service+culture.jpg" title="customer service culture" width="320" /></a></div>
<h3>
Customer service culture</h3>
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Establishing the right customer service culture is a vital part of any customer service policy and a pre-requisite for delivering the best service possible. Companies want to make sure that their employees behaviours are conditioned by a set of values and beliefs which will protect the interests of all customers during their sales, marketing and servicing efforts. Internal communication programmes are put in place and incentives scheme designed to make sure that the customer service culture permeates everything that the company does. One factor is often missed though as it is also important to adjust the service delivery to regions and countries in which the company operates. Trying to deploy the home culture in overseas market might be perceived to be charming and original for a while but is rarely sustainable. Similarly, using overseas servicing centres for the home market is often prone to cultural challenges. So when next discussing customer service culture, don't forget to include the culture of your customers as a key parameter.</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0London, UK51.511213899999987 -0.1198243999999704151.195100899999986 -0.7652713999999704 51.827326899999989 0.52562260000002958tag:blogger.com,1999:blog-2433986493402270259.post-6736288217092171412013-10-09T09:04:00.003+01:002013-10-31T07:33:56.672+00:00Customer service week 2013It is customer service week 7-13 October 2013. Time to celebrate.<br />
Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not planned ahead here are a few ideas of things you could do. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. If you are already well ahead, please do not hesitate to add your suggestion so that the list can be even more comprehensive for next year.<br />
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Agenda<br />
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<li>Chairman back on the shop floor - <a href="https://twitter.com/centrowm" target="_blank">@Centrom</a> <a href="https://twitter.com/AksaHomes" target="_blank">@AskaHomes</a></li>
<li>Call for nomination of members of staff who go the extra mile - <a href="https://twitter.com/greateranglia" target="_blank">@GreaterAnglia</a></li>
<li>Free Breakfast and afternoon tea for clients (Avanta Offices) <a href="https://twitter.com/AvantaOffices" target="_blank">@AvantaOffices</a></li>
<li>Asking students for their feedback on the university - <a href="https://twitter.com/leedsmet" target="_blank">@LeedsMet</a></li>
<li>Call for supporting the entry to a customer service award <a href="https://twitter.com/NikonatGrays" target="_blank">@NikonatGrays</a></li>
<li>Members of staff tweeting about their work <a href="https://twitter.com/BrightonHoveCC" target="_blank">@BrightonHoveCC</a></li>
<li>Free breakfast goodies (Stagecoach bus) <a href="https://twitter.com/StagecoachEScot" target="_blank">@StagecoachEScot</a></li>
<li>Looking for their customer service champion (<a href="https://twitter.com/The_MMO" target="_blank">@The_MMO</a>)</li>
<li>Manager serving on Front Desk (<a href="https://twitter.com/timetidemuseum" target="_blank">@TimeTideMuseum</a>)</li>
<li>NVQ certificate presentation to staff members - <a href="https://twitter.com/DuploUK" target="_blank">@DuploUK</a></li>
<li>Bitesize Gober Sessions for staff and Partners (<a href="https://twitter.com/YourGuinness" target="_blank">@YourGuinness</a>)</li>
<li>"If you were an animal?" (reverse) game/survey/prize draw (Sureflap) <a href="https://twitter.com/SureFlapNews" target="_blank">@sureflapnews</a></li>
<li>A selection of passenger focused activities - <a href="https://twitter.com/EMTrains" target="_blank">@EMTrains</a></li>
<li>Surprise gifts for customers who visit shops - <a href="https://twitter.com/Airtel_Life" target="_blank">@Airtel_life</a></li>
<li>Team activity day with treasure hunt (<a href="https://twitter.com/moathomes" target="_blank">@Moathomes</a>)</li>
<li>CEO joining in for charity (<a href="https://twitter.com/hawksfordgroup" target="_blank">@HawksfordGroup</a>)
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<li>All members of staff involved in doing a customer service survey by telephone - <a href="https://twitter.com/DuploUK" target="_blank">@DuploUK</a></li>
<li>Customer service team partaking in a community impact day - <a href="https://twitter.com/moathomes" target="_blank">@Moathomes</a></li>
<li>Speaking engagement at customer service week event - <a href="https://twitter.com/RFClimited" target="_blank">@RFClimited</a></li>
<li>Staff job swaps (Stagecoach Bus)</li>
<li>Collecting smiles via Instagram - <a href="https://twitter.com/nationalexpress" target="_blank">@nationalexpress</a></li>
<li>Appreciation - meet the customer service employees - <a href="https://twitter.com/SmartSign" target="_blank">@SmartSign</a></li>
<li>Asking travellers what song they would like being played on trains (<a href="https://twitter.com/SouthernRailUK" target="_blank">@SouthernRailUK</a>)</li>
<li>Visit by local MP to hear advisers in action - <a href="https://twitter.com/hellosanctuary" target="_blank">@hellosanctuary</a></li>
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And many more....</div>
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If you have other customer service celebration ideas, please do not hesitate to leave a comment below and don't forget to capture customers' ideas for customer service week next year...</div>
Very Good Servicehttp://www.blogger.com/profile/10397186151787954765noreply@blogger.com0